Terms and Coditions
I am an entrepreneur and transformative coach Kateřina Černá, ID 74624962, address: Mařákova 3, 160 00 Praha 6 and I run the website www.katcerna.cz and (“the website“).
My mission is primarily to educate people about the potential and principles of the human mind and to help people achieve change that leads to a happy and fulfilled life.
To that end, I hold webinars, workshops, classes, lectures, sessions with clients in pairs or individually, with children and adults, and publish an Advent Calendar for the Soul (“products“) that I believe can contribute to such education.
I provide the Products to you in accordance with these Terms and Conditions. It may happen that we agree on some terms differently. In such case, our agreement shall prevail over these terms and conditions.
You can contact us at any time at
e-mail address: email@example.com
Head office address: Mařákova 3, 160 00 Praha 6
You can order my products through my website. You can find the description and price for the product, if there is no price for the product, please contact me and I will tell you individually based on your request.
Please see below for terms and conditions relating to each product.
a) Digital goods – e.g. e-books, advent calendar, etc.
In the case of an e-book or other digital goods, a contract of sale is concluded between us at the time of dispatch of your order and you need to pay the purchase price to fulfil the contract. Upon receipt of payment from you, I will make the purchased content available to you. For card payments this can be virtually immediately, for bank transfer payments this is likely to take a few days, depending on the terms of our banks.
How does the order process work?
What happens after the order?
a) Online products (e.g. webinars, programs, courses, e-books)
In the case of online products, this is digital content that is not delivered on a tangible medium and therefore you do not always have a right of withdrawal under the law.
You cannot exercise the right of withdrawal for the delivery of digital content if you agree to deliver the product before the withdrawal period has expired. For example, my webinars, programmes, courses and e-books are digital content. By entering into these terms and conditions, you agree that the online product will be made available to you, and therefore delivered immediately upon payment of the price, before the 14 days have elapsed. However, you lose the option to withdraw from the contract.
b) Offline events (e.g. workshops, lectures, sessions, multi-day events)
If you have purchased a ticket or a place at an offline event that you ultimately decide not to go to, you are not legally entitled to a refund of the purchase price in this case (as it is a time-specific use of your free time, you cannot withdraw from such a purchase). However, tickets or seats to an offline event are transferable – you can sell or give them to someone else if you do not attend, subject to the conditions set out above.
In the case of workshops and multi-day events, I offer cancellation terms, which will always be specified on the sales page of the event in question, or the possibility to collect the amount on another service.
Instructions to consumers
Do you want to complain about an offline event or an online product (webinar, program, course, e-book)?
In Prague on 24.10.2023