Terms and Coditions

Kat COACHING

WHO AM I AND WHAT DO I DO?

I am an entrepreneur and transformative coach Kateřina Černá, ID 74624962, address: Mařákova 3, 160 00 Praha 6 and I run the website www.katcerna.cz and (“the website“).

My mission is primarily to educate people about the potential and principles of the human mind and to help people achieve change that leads to a happy and fulfilled life.

To that end, I hold webinars, workshops, classes, lectures, sessions with clients in pairs or individually, with children and adults, and publish an Advent Calendar for the Soul (“products“) that I believe can contribute to such education.

I provide the Products to you in accordance with these Terms and Conditions. It may happen that we agree on some terms differently. In such case, our agreement shall prevail over these terms and conditions.

WOULD YOU LIKE TO CONTACT ME?

You can contact us at any time at

e-mail address: tvojekoucka@kacerna.cz

Tel: +420725834829

Head office address: Mařákova 3, 160 00 Praha 6

WHAT DO PRODUCTS HAVE IN COMMON WHEN ORDERING?

You can order my products through my website. You can find the description and price for the product, if there is no price for the product, please contact me and I will tell you individually based on your request.

If a price is listed for a product and it is apparent that there is a typing (number) error, the price is not binding and the contract is not concluded.
If the product can be ordered directly on the website, the order form will be expanded when you click on the order button.
When filling out the form, please provide all the information correctly and truthfully.
You can pay by credit card online or by wire transfer, always according to the stated payment terms. If stated on the product, you can also pay in cash (e.g. for a coaching session).
If you opt for a wire transfer, I will send you the payment details to your email address. In this case, your obligation to pay the price of the product is fulfilled when the relevant amount is credited to my account.
I will issue and send you an invoice electronically by e-mail, unless you let me know that you need to issue and deliver it in paper form. I am not a VAT payer. The prices for the products are exclusive of VAT.

Please see below for terms and conditions relating to each product.

1. ONLINE EVENTS (E.G. WEBINARS, COURSES, PROGRAMMES AND MENTORING)

I am happy to offer you the opportunity to participate in my online events – e.g. webinars or online coaching.
If you attend any of my online events as a child or as a group (except for individual events, of course), please note that the events may be recorded, which you agree to by your participation (or your child’s participation).
I record sessions with my children for their safety and mine and save the recording to my hard drive. I retain it for the duration of the collaboration and for 2 years thereafter.
By completing the form you give me permission to use your email address for further communication via email.

2. OFFLINE EVENTS (E.G. WORKSHOPS, LECTURES, SESSIONS, MULTI-DAY EVENTS)

The specific content of offline workshops, lectures, seminars or multi-day sessions (“offline events”) can always be found on my website or agreed in writing.
Booking. I will consider your submission of a completed form or email confirming the booking of an offline event as your proposal to enter into a contract. I will acknowledge receipt of the offline event order by sending you a completed email, which will conclude the contract between us.
Fee: In order to participate in the offline event, you must pay a fee, either by invoice, via my website or in person in cash on the day of the event. In the case of payment in person in cash, the purchase contract is concluded at the moment of payment of the ticket, when by paying the customer confirms that he/she has read these terms and conditions.
Cancellation on your part. You can cancel your registration or confirmed order up to 7 days before the event; after that, you cannot cancel your ticket. Cancellation fees can be individually adjusted for the product concerned, please refer to the product sales page for information on this. I will be happy to offer you a replacement programme for another time in the event of cancellation.
Transfer of the ticket to another person: You can transfer a ticket you have already purchased to another person by sending me a notification of change of participant of the event, in which you will indicate: name, surname, residence or name of legal entity, registered office, ID number of the original and new participant, name of the event and variable symbol of payment. Please send the notification to the e-mail address tvojekoucka@katcerna.cz at least 1 day before the date of the event.
In case of serious reasons, I reserve the right to change the date or location of the event. In this case, I will allow you to cancel your order and refund the ticket price in full. I will inform all registered participants immediately by phone or email in such a case.
Reservation of cancellation: In case of serious reasons, I reserve the right to cancel the event. If the event is cancelled, I will refund your ticket price in full. I will inform all registered participants immediately by phone or email in such a case.
All materials you receive during the offline event are for your personal use. If you use the materials other than for personal use, you would be violating the copyrights of both myself and my suppliers. We may take legal action to address such conduct.
Pre-Entry Screening: You may be screened before and during our events to verify that you are attending the event as an authorized person.
If you attend any of my events (other than individual events, of course), please note that the events may be recorded, which you agree to by your attendance.

3. GOODS

My website contains all the necessary information about the goods currently on sale.
You can purchase goods through the order form, which contains information about the goods, the price, the method of payment of the price and the required method of delivery of the goods and the costs associated with it. Based on this information, an order is created.
I provide you with two types of goods:

a) Digital goods – e.g. e-books, advent calendar, etc.

In the case of an e-book or other digital goods, a contract of sale is concluded between us at the time of dispatch of your order and you need to pay the purchase price to fulfil the contract. Upon receipt of payment from you, I will make the purchased content available to you. For card payments this can be virtually immediately, for bank transfer payments this is likely to take a few days, depending on the terms of our banks.

b) Services

How does the order process work?

By issuing an offer, I only inform you of its details, features and price. In order for a contract of sale to be formed between us, I must confirm your order – I am not obliged to conclude a contract of sale in respect of the goods or services you have ordered (Section 1732 (2) of the Civil Code does not apply).
After I have received and confirmed your order, I will send you a confirmation that the order is being processed to the e-mail address provided. At this point, we enter into a purchase contract with each other – i.e. at the moment I deliver such a confirmation message to you. If the nature of the order is unusual (e.g. high price or high quantity), I may ask you for additional confirmation of the order. In this case, the purchase contract will be concluded at the time I receive confirmation of the order.

What happens after the order?

I will deliver the goods or service to you within 30 days of the conclusion of the purchase contract, unless we agree otherwise. I reserve the right to withdraw from the contract if the goods or service ordered cannot be delivered.
You are obliged to accept the goods or service. If you do not take delivery, I may treat this as a withdrawal from the contract. In this case, I will refund the amount you have paid me for the goods and any delivery to you, but please note that I may charge you for the cost of sending the goods back to us – in which case I am entitled to unilaterally offset this amount against the purchase price.
Obvious damage to the goods or their packaging during delivery must be immediately addressed with the carrier and any shortcomings noted in the delivery report. You do not have to accept such goods from the carrier. Please document the damage and let me know.

4. WITHDRAWAL FROM THE CONTRACT

The withdrawal options and conditions only apply to me if you are buying as a consumer. This means that you are entering into a contract with me outside the scope of your business.
According to the Civil Code, a consumer generally has the right to withdraw from a contract concluded via the internet within 14 days of receipt of the performance.
However, some of my products are specific and specific rules apply to them – please familiarise yourself with them thoroughly:

a) Online products (e.g. webinars, programs, courses, e-books)

In the case of online products, this is digital content that is not delivered on a tangible medium and therefore you do not always have a right of withdrawal under the law.

You cannot exercise the right of withdrawal for the delivery of digital content if you agree to deliver the product before the withdrawal period has expired. For example, my webinars, programmes, courses and e-books are digital content. By entering into these terms and conditions, you agree that the online product will be made available to you, and therefore delivered immediately upon payment of the price, before the 14 days have elapsed. However, you lose the option to withdraw from the contract.

b) Offline events (e.g. workshops, lectures, sessions, multi-day events)

If you have purchased a ticket or a place at an offline event that you ultimately decide not to go to, you are not legally entitled to a refund of the purchase price in this case (as it is a time-specific use of your free time, you cannot withdraw from such a purchase). However, tickets or seats to an offline event are transferable – you can sell or give them to someone else if you do not attend, subject to the conditions set out above.

In the case of workshops and multi-day events, I offer cancellation terms, which will always be specified on the sales page of the event in question, or the possibility to collect the amount on another service.

Instructions to consumers

Under consumer law, you have the right to an out-of-court settlement of a consumer dispute arising from a contract between us. In such a case, you can contact the Czech Trade Inspection Authority (Central Inspectorate – ADR Department, Štěpánská 15, 120 00 Prague 2, email: adr@coi.cz, website: adr.coi.cz). Out-of-court resolution of a consumer dispute is initiated only at your request, in the event that you have not been able to resolve the dispute directly with me. The application must be submitted within 1 year from the date on which you first exercised your right in dispute with me. You can also resolve your dispute online via the ODR platform.
You are responsible for all costs incurred by you in connection with the negotiation of the contract and the creation of the order. These costs do not differ from the basic rate and are not charged by me in any way.

5.COMPLAINTS

Do you want to complain about an offline event or an online product (webinar, program, course, e-book)?

1. In this case, it is a claim for services (respectively, the online webinar, program, course and e-book are digital content, but we will apply this section to them for claims). The coaching session and its outcome cannot be claimed.
2. Please note that you can only claim for the product you have paid for.
3. If you consider that the service provided by me is defective (does not correspond in scope or quality to the agreed terms), you have the right to make a claim. If the defect is repairable, you can ask for either a repair, a replenishment or a discount. If the defect cannot be rectified and the product cannot be used, you can withdraw from the contract or ask for a discount.
4. The reason for the complaint cannot be that the service provided does not meet your subjective expectations.
5. Please contact our contact details on the website to make a complaint. In addition to the complaint, please specify the service to which the complaint relates, your contact details, a description of the defect and a request for the manner in which the complaint will be handled.
6. When you make a claim, you will receive a confirmation from me – a claim report, which indicates when the claim was made, what is its content and what method of handling the claim you require.
7. We will evaluate the complaint without delay, within 30 calendar days at the latest (if you are a consumer). I will provide you with confirmation of the date and method of handling the complaint, any repairs, the duration of the complaint, or the reasons why I am rejecting the complaint.

6. OUT-OF-COURT DISPUTE RESOLUTION

The Czech Trade Inspection Authority (Česká obchodní inspekce), with its registered office at Štěpánská 567/15, 120 00 Prague 2, ID No.: 000 20 869, internet address: https://adr.coi.cz/cs, is competent for the out-of-court settlement of consumer disputes arising from the purchase contract.
the European Consumer Centre Czech Republic, with registered office at Štěpánská 567/15, 120 00 Prague 2, internet address: http://www.evropskyspotrebitel.cz is the contact point under Regulation (EU) No 524/2013 of the European Parliament and of the Council of 21 May 2013 on online dispute resolution for consumer disputes and amending Regulation (EC) No 2006/2004 and Directive 2009/22/EC (Regulation on online dispute resolution for consumer disputes).
The Seller is authorised to sell goods on the basis of a trade licence. The trade control is carried out within the scope of its competence by the competent trade authority. The Czech Trade Inspection Authority supervises compliance with Act No 634/1992 Coll., on Consumer Protection, among other things.

7. CONCLUSION

Our relations shall be governed by the laws of the Czech Republic, even if they contain an international element.
My products (which may also contain information from third parties) are for informational purposes only and do not serve as a substitute for medical or any other professional advice. I provide the information to you with the utmost care and concern, but it is then up to each individual to make a decision regarding your life direction. Therefore, please understand that I cannot be held responsible for an individual’s misinterpretation of the information provided within our products (and for any subsequent decisions).
All rights to the website and the content of the website or courses, and in particular the copyrights to the content, including graphics, videos, trademarks, logos, know how, etc., belong to me and it is forbidden to distribute or copy these elements in any way without my consent. I monitor such conduct and may take legal action.
It may happen that due to software maintenance or online outages caused by technical difficulties (including from third parties), my website and therefore products may be temporarily unavailable. However, such cases will be completely exceptional and I will not refund the price paid for these isolated outages. I will always do my best to ensure 100% functionality and availability of my products and services.
I may change these terms and conditions to the extent necessary, mainly due to changes in laws or site features. The already accepted terms (and therefore the concluded contract) will not be affected by such a change.

In Prague on 24.10.2023